NeuralMind Pte. Ltd. (UEN 201938472A) ("NeuralMind", "we", "us") respects your privacy. This policy explains how we collect, use, and protect personal data when you visit neuralmind.pro or contact us, in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and guidance from the Personal Data Protection Commission (PDPC).
1. Data we collect
We may collect:
- Identity and contact data: name, email address, phone number, company name, and message content submitted via our enquiry form.
- Project-related data: solution of interest, preferred consultation date, team size, and budget range.
- Technical data: IP address, browser type, device information, pages visited, and referral source.
- Cookie data: preferences and analytics identifiers as described in Section 4.
2. Purposes of collection
We use personal data to:
- Respond to enquiries and prepare proposals or statements of work;
- Schedule consultations and deliver contracted AI services;
- Improve website performance, security, and user experience;
- Send marketing communications where you have given consent, which you may withdraw at any time;
- Comply with legal obligations and resolve disputes.
3. Legal basis and consent
Under the PDPA, we rely on your consent for marketing and optional cookies, and on legitimate business interests for responding to enquiries and operating our site. You may withdraw consent by contacting us; withdrawal does not affect processing already lawfully completed.
4. Cookies and similar technologies
We use cookies to remember banner preferences and to analyse aggregated traffic. You may disable cookies in your browser; some features may not function optimally. For details on third-party analytics, see Section 5.
5. Third parties
We may share data with:
- Hosting and infrastructure providers located in Singapore or APAC regions under contractual safeguards;
- Analytics providers processing anonymised or pseudonymised usage data;
- Professional advisers where required by law.
We do not sell personal data. Cross-border transfers, if any, are protected by PDPA-compliant contractual clauses.
6. Retention
Enquiry records are retained for up to twenty-four months unless a longer period is required for active projects or legal compliance. Analytics logs are typically retained for thirteen months.
7. Your rights
Subject to PDPA exceptions, you may request access to, correction of, or cessation of processing of your personal data. Where applicable, you may request data portability for data you provided in structured electronic form. Contact [email protected] — we respond within thirty days.
8. Security
We implement administrative, technical, and physical safeguards including access controls, encryption in transit, and staff training. No method of transmission over the Internet is fully secure; we encourage strong passwords and responsible sharing of business information.
9. Children
Our services target business users. We do not knowingly collect data from individuals under eighteen without parental consent.
10. Data protection officer contact
Email: [email protected]
Address: 50 Raffles Place, #37-00 Singapore Land Tower, Singapore 048623
11. Complaints
If you believe we have not handled your data appropriately, contact us first. You may also lodge a complaint with the PDPC at www.pdpc.gov.sg.
12. Changes
We may update this policy and will post the revised version on this page with an updated date.